FAQ

Have a question? Feel free to check out our FAQs

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  • Shipping
  • My Order
  • Returns and exchanges
  • Product Care
  • Materials
  • Gifting
  • Payments

Shipping

We offer free insured shipping for all customers worldwide. Expedited shipping is also available for an additional fee which varies depending on your location. In the case of expedited shipping, the shipping charges will be included with the cost of the order during checkout. For all order over $500, we offer expedited insured shipping free of charge.

Due to the ongoing covid pandemic, shipping carriers are still experiencing delays for orders to most countries. So we're unable to guarantee any specific delivery timeline. Most orders, including international orders, arrive within 2-3 weeks of shipping. Almost all orders arrive within 4 weeks. If your order still hasn’t arrived after 4 weeks of it’s shipping date, please contact us. Handling usually take no longer than 3-4 days, but can take up to 10 days if we are experiencing a high order volume.

For customers in the United States and Canada, all taxes and duties are applied at checkout. For customers living in other countries, you may be responsible for additional import duties or taxes upon receipt of your package. Please note that Rubi Jewelers does not have any control over these fees, and we cannot offer specific advice as it varies by country.

We ship the following countries: North America: Canada, Puerto Rico, United States of America
Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Spain, Sweden, United Kingdom.
Asia: Indonesia, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand
Oceania: Australia, New Zealand
Middle East: Qatar, United Arab Emirates
Depending on the customer's country and shipping method selected at checkout, we use one of the following shipment methods:
-USPS -UPS -Fedex -DHL -Qatar Post -Luxemborg Post -Yodel -Singapore Post

If the shipping courier deems the final destination to be a safe area, they may leave your package at your doorstep without requiring a signature. Otherwise, your signature may be required upon the delivery of your package. It’s up to the discretion of the shipping carrier.

My Order

Please note that with every order we send a confirmation email that contains your order number and other details about your order. If you can’t find your order confirmation email, please check your junk/spam folder as it may have landed there by accident. If you’re still unable to find your order confirmation email, please send our customer support team an email at help@rubijewelers.com so that we can get it sorted out for you.

If you need to cancel or adjust your order, please contact us within 24 hours of placing your order. Unfortunately, it’s not possible for us to make any adjustments or cancel an order once it has already been shipped, so it’s important to contact us as soon as possible.

Please reach out to us ASAP if you need to change the address on your order. We're usually able to accommodate address-change requests that are made within 24 hours of placing an order, but after that it may not be possible if your order has already been shipped.

Once your order has been shipped, you'll receive a shipping confirmation email that contains tracking information. Please note that there may be a few days delay after you receive your tracking number before you can track your package, as there’s sometimes a delay before the shipping carrier updates the tracking info.

Returns and exchanges

Order Cancellation:
We accept order cancelations prior to shipment for all orders. If you contact us within 24 hours of placing your order we can guarantee a cancellation for your order. However if you contact us after 24 hours it may not be possible for you to cancel your order if it has already been shipped. If you would like to cancel an order please contact us as soon as possible at help@rubijewelers.com

Defective Products:
In the case that an item you received is damaged or defective in some way, or if you received the wrong item, please reach out to us at help@rubijewelers.com with your order number and a picture of the damaged or incorrect item. If we are able to verify based on your photo that the item you received is incorrect, damaged, or defective in some way, we will send you a free downloadable return shipping label that you can use to return the damaged or incorrect items, and will then send a free reshipment of your order to you, or simply refund your order depending on what you prefer.

Customer Remorse:
If you purchased the wrong product, it doesn’t fit, or you no longer want the items you bought, please contact us within 60 days of receiving your order to arrange for a return.
-If you decide that you’d like to return some or all of the items you ordered, reach out to us via email at help@rubijewelers.com within 60 days of receiving your order. Please include your order number in the email along with which pieces you would like to return.
-We only accept returns by mail at the following address: 1968 S. Coast Hwy #450, Laguna Beach CA 92651.
-For all orders we will provide you with a downloadable return shipment label free of charge which you can use to return the items to us. This label will be fully paid, and will not require any payment on the part of the customer. You simply need to repackage the items, print out the downloadable return shipment label, and then use the label to send the items back to us.
-We are able to accept returns for lightly used products as long as they are still in their original condition.
-There is no restocking fee for returned merchandise, however shipment fees are non refundable.
-After we receive the returned merchandise from you and verify the condition of the pieces, we will process a refund within 1-2 business days. After that, it may take another 4-5 business days for the refund to finish processing and the money to be returned to your bank. All refunds will be returned to your original card or payment method that you used to make the purchase.
-If anything is unclear or you have any questions about our return policy, please contact us at help@rubijewelers.com

We do not offer exchanges, and instead prefer to simply offer our customers refunds when they choose to return/exchange an item. If you want to exchange an item that you purchased, please contact us within 60 days of it’s receipt to initiate a return. After we process your return and issue a refund, you can then place another order on our website for the new items you want.

For customers in the USA and Canada return shipping is free. For customers in other countries, there is a $20 flat rate return shipping fee

Returns are processed within 14 days from when we receive the items at our warehouse. Once your return has been processed, we’ll send you a confirmation email to confirm your refund.

Product Care

Quality gemstones are quite durable, but proper care is still necessary to keep them looking beautiful and radiant over time. Read our advice below to learn how to keep your gems shining bright.

1 - When not being worn, store in a safe, dry place to protect against exposure.
2 - Store pieces separately to avoid scuffs.
3- Ensure pieces are completely dry before storing.
4- Proactive maintenance is the easiest way to care for your jewelry.
5- Regularly cleaning your pieces helps to avoid residue buildup that can dull their original shine.
6- To clean with a polishing cloth, gently buff the entire piece until any discoloration or marks are no longer visible.

Materials

Our gemstones come from small-batch suppliers whom we’ve built direct relationships with.

We only use durable, high-quality metals in our designs. Specifically, solid 14k gold, which is the highest quality type of gold. As well as 14k gold plated pieces, which have a thick layer of solid 14k gold bonded over jewelers grade brass - making them more durable than regular “gold-plating”.

In addition to the sustainable sourcing of our gemstones, it’s important to us that the metals we use in our finished jewelry are also sourced ethically. So we only source our metals from 100% post consumer recycled sources. This means they have the same quality as newly mined precious metals, but without any of the negative ecological impacts caused by mining new metals.

Gifting

All jewelry orders are packaged and shipped in a beautiful box. We don’t offer any additional gift packaging at this time.

No. Although, we may offer them at a later date in the future.


Payments

We accept Visa, Mastercard, Discover, and American Express credit and debit cards. We don’t accept any other payment methods at this time.

If you entered the wrong expiration date, CVV code, or billing address, it could lead to your credit/debit card being rejected. Please double check that you’re entering the correct information, and contact your bank or credit card company if your card continues to be rejected.

After receiving returned merchandise at our warehouse, it typically takes about 7 days before processing a refund. But it may take up to 14 days in some cases. Feel free to reach out to our customer care team at help@rubijewelers.com if you want an update about the status of your refund.

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